30-Day Money Back Guarantee
We want you to be happy with your JR Decal order. That's why we offer a 30-Day Money Back Guarantee, including on our personalised products.
If you're not happy with your order, please contact us within 30 days of receiving it and we'll help find the best solution.
Personalised Products
Every personalised JR Decal product is made especially for you using the details you provide.
Although personalised products are made to order, our 30-Day Money Back Guarantee gives you additional peace of mind when shopping with us.
If you're unhappy with your personalised order, please contact us within 30 days of delivery before returning the item.
Where a return is approved, the product should be returned in its original condition where reasonably possible.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty, or we've made a mistake with your personalisation, please contact us as soon as possible.
Send us your order number, a brief description of the issue and clear photographs showing the problem.
We'll review it and arrange an appropriate replacement or refund.
Customer-Supplied Personalisation
Please carefully check names, spelling, dates, colours and other information before placing your order.
We produce your item using the information you provide. If we've reproduced your submitted details correctly but you made a spelling or personalisation mistake, please still contact us. We'll do our best to help, although these errors may not qualify for a full refund.
Wall Stickers
Please check your wall sticker before application.
Wall stickers should be applied to a clean, dry and suitable surface. Newly painted walls should be allowed sufficient time to fully cure before application.
Our wall stickers are removable but not reusable.
If you experience a problem with your sticker, please contact us with photographs so we can understand what happened and help resolve the issue.
Returns
Please contact us before returning your order so we can provide return instructions.
Unless an item is faulty, damaged, incorrect or we've made an error, return postage may be the customer's responsibility.
We recommend using a tracked service when returning an item.
Refunds
Once an eligible return has been received and reviewed, we'll confirm your refund.
Approved refunds will be returned to your original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.
Cancellations
If you need to change or cancel your order, contact us as soon as possible.
Because personalised products can enter production quickly, we cannot guarantee that changes or cancellations can be made once production has started.
Need Help?
If something isn't right, please contact us first. We're a UK-based team and want to resolve problems quickly and fairly.
📧 info@jrdecal.co.uk
💬 WhatsApp us
JR Decal
Manchester, United Kingdom
Customer support: We aim to reply within 24 hours on working days.