At JR Decal, every personalised order is made especially for you. We carefully prepare, check and pack your order at our UK workshop before sending it on its way.
š¬š§ UK Delivery
Free Royal Mail Tracked 48
We offer FREE Royal Mail Tracked 48 delivery on UK orders.
Once your order has been dispatched, you'll receive tracking information so you can follow its journey.
Delivery: Usually 2ā3 working days after dispatch.
Please remember that delivery time is separate from our production time.
ā±ļø Production & Dispatch
As many of our products are personalised and made to order, we need a little time to create them especially for you.
- Most orders are made and dispatched within 2ā3 working days.
- During particularly busy periods, production may occasionally take a little longer.
- Once your order has been dispatched, we'll send you a confirmation email.
ā”ļø Express Delivery
Where available, you can select an express delivery option at checkout.
Please note that express delivery reduces the delivery time after dispatch; it does not normally reduce the time required to create your personalised product.
If you need an order urgently, please contact us before ordering and we'll let you know what may be possible.
š International Delivery
We also deliver selected products internationally.
Available delivery options, prices and estimated delivery times will be shown at checkout based on your delivery address.
International delivery times can vary depending on the destination and local postal or customs services.
Customers are responsible for any applicable customs duties, import taxes or local charges where required.
š¦ Tracking Your Order
If tracking is available for your delivery service, you'll receive your tracking information after your order has been dispatched.
Please allow some time for the tracking information to become active after receiving your dispatch confirmation.
š Please Check Your Delivery Address
Please check your delivery address carefully before completing your order.
If you notice a mistake, contact us as soon as possible. If your order has not yet been dispatched, we'll do our best to update the address.
Once an order has been dispatched, we may not be able to change the delivery address.
ā©ļø Returned to Sender
If an order is returned to us because the delivery address supplied was incorrect, delivery was refused, or the parcel wasn't collected from the carrier, additional postage charges may apply if you would like us to send it again.
We'll contact you if your order is returned to us.
š¦ Lost or Delayed Orders
Occasionally, postal delays can happen that are outside our control.
If your tracking hasn't updated or your order hasn't arrived within the expected delivery period, please contact us and we'll help investigate it.
Please don't worry if something goes wrong ā we'll work with you and the delivery provider to find an appropriate solution.
š Damaged in Delivery
We carefully package every JR Decal order before dispatch.
If your order arrives damaged, please contact us as soon as possible with:
- Your order number
- A description of the problem
- Clear photographs of the item and packaging
We'll review the issue and help arrange an appropriate replacement or refund.
Need Help With Your Order?
Our UK-based team is here to help.
If you have a question about production, delivery or an existing order, please contact us through our Contact Us page.
We aim to respond within 24 hours on working days.